keeping the management or incident information constantly updated with online customer notification.
In the event of any incident, our department organizes the necessary technical staff to provide the solution in the shortest possible time.
We recommend that you send us a diagnosis report for each support request for a particular case, in order to access all the necessary details.
We keep all our partners or clients informed of the available updates that can be found on our website.
To obtain a software or license upgrade, please contact your account manager.
LOOKING FOR A MANUAL?
On our website, you can access your account where you will find the available manuals. If you can’t find what you’re looking for, get in touch with us.
MANAGEMENT OF INCIDENTS
- Receipt of incidents
- Creation of breakdown tickets
- Closure of breakdown tickets
- Breakdown status information
- Network monitoring
- Query about detected anomaly
- Demo request
- IP routing update
- Filter update for network attacks
- Modification of network devices settings
- Breakdown follow-up one week after tickets close
We offer you…
24×7 SUPPORT CENTER
Specialized customer service (SCS)
ADVANCED NETWORK MANAGEMENT
Advanced network management service